Our online systems have been designed to help employees with the selection of a new car and provide support for the duration of the contract. Employees can access the quotation system 24/7/365 and receive an unlimited number of quotes in real time for any vehicle available in the UK. Employees can add accessories and adjust their mileage to understand the effect on the quote.
The employee home page provides detailed information and from here they can request and receive quotes and manage their car through mileage reporting, accessing P11ds, reviewing their contract and tracking MOT and other renewal dates.
All email correspondence is displayed on the home page so that employees have a permanent record of actions. The home page is continuously updated and all actions and progress we undertake are recorded and displayed.
The system has automated processes for all routine operations with email confirmation. Each stage of the renewal process and progress on the new car delivery is automated; MOT reminders are sent out 4 weeks prior to expiry. Drivers are invited to replace their car 6 months in advance and automated chase ups are sent to avoid extensions and reduce lead times.
What Is Not Automated?
Automation significantly reduces administration and provides better information to drivers and clients. We will not automate problem solving or customer service but automation allows us to dedicate more of our time for this purpose. We aim to provide the very best technical help and driver support to employees on a personal basis.
We only automate the routine day to day business that distracts us from our core purpose of providing help and support. For example we can devote more time to contract management instead of chasing mileage returns. Making sure that the driver makes the correct contribution for their private use and ensuring that the business mileage allowances are adjusted to reflect actual mileage travelled significantly reducing costs.
On average, every mile correctly accounted for will save 5p on contract hire rates and 12p on fuel reimbursement; this mounts up when the contract mileage of a 100 car fleet is 1,500,000 miles per annum.
Independent Management Company
Independence is important because it allows us to exclusively represent our clients’ interests providing a wide range of skills and knowledge that could not be provided by direct employment.
It also means that we can deal with a larger number of suppliers to ensure that we can secure the best price available. Because of our size and reputation within the industry we have relationships at the highest level to agree the best terms with suppliers.
• Independence and commitment to represent and support our clients
• Provision of scheme design and policies to reduce costs and maximise savings
• Multiple leasing and insurance suppliers to produce lowest prices
• Whole life administration service removing the whole burden from the client
• Extensive experience and expert knowledge of NHS Car Schemes
• Supplier relationships and agreements supported by our scale and respect within the industry
We take pride in getting to know our clients, their drivers and their needs. We provide them with the highest level of personal service focusing on attention to detail.
We provide comprehensive accident management as well as breakdown and recovery services. Our full online services are efficient, easy to use and save time and money.
Customer Loyalty & Satisfaction
40% of our clients have been with us for more than ten years and we have repeatedly retained their business through competitive tendering. Our longest standing client has been with us for 20 years.
Our driver surveys shows that we achieved consistently high scores in all areas.
• 98% said we were helpful, polite and courteous
• 97% said our scheme documentation was easy to understand.
Peace Of Mind
We act entirely on your behalf; we will resolve all lease car problems and deal with queries from suppliers. We will check and approve all invoices and challenge all recharges on your behalf. All orders and invoices are in the name of the client providing transparency and protection.
Value For Money
Being an independent company in our field; we are free to recommend the scheme and supplier that best suits your needs and your budget. Being independant enables us to get the best prices from each supplier on every car. This is achieved through a real time pricing system with each supplier. Multiple supplier pricing ensures the best price on the day and can save an average of £450 per car.
Working with multiple suppliers introduces competitive pricing on all lease deals and insurance renewals.
A well run GreyFleet can save 28p per mile. A Salary Deduction scheme can save 16p per mile and Salary Sacrifice can return £950 per annum in savings.
Anyone can provide a low cost service and it is relatively easy to provide a high quality service with an unlimited budget; but it takes exceptional management to provide a high quality service at a low cost.
Knowledge & Experience
We are passionate about fleet management and dedicated to providing the best scheme available.
Our Senior Management are highly qualified in specialist areas of our business.
We keep up to date with all the manufacturers, suppliers, industry experts and new legislation.
Our Key Staff have a minimum of 10 years service with the company.
Proven Track Record
Knowles Associates are the longest established NHS fleet management company.
We introduced our first scheme in 1986 and we have been in the forefront of innovation and development ever since. We have more NHS clients and manage more cars than our competitors.
We have managed fleets throughout mainland UK for over 28 years and made significant savings with no increase in our fees.
Knowles Associates offer the widest choice of vehicles, leasing companies and insurers. We also have a well established network of vehicle repairers, body shops and daily rental companies across the UK.
We can provide outright purchase, contract hire and PCH schemes over any period for new, nearly new or used cars. We provide short term hire, courtesy cars and demonstrators.
We can provide a variety of employee payment options; salary deduction, salary sacrifice, personal contract hire and mileage allowance for private cars.
Technology & Security
We have developed advanced and efficient web based lease car scheme management software for the Public Sector. The system was designed specifically for public sector lease car schemes based on efficiency, convenience and economy.
Some of our clients have been awarded best in class recognition for carbon reduction and environmental initiatives. Our Lease Car and GreyFleet Scheme Designs have been the benchmark for many fleets looking to reduce carbon, improve Duty of Care and save money.